You have the right to cancel your order within 30 days and have another 30 days to return the products. We will refund the full amount, minus the return shipping costs, if the product is received in good condition.

Yes, you will be responsible for the return shipping costs. We recommend that you send the return with tracking, as we cannot accept responsibility for lost returns. Please refer to our RETURNS POLICY on the website for more information on possible return shipping costs.

After we receive your return, we will try to process it within 5, but maximum 14 business days. You will receive a confirmation when the processing is complete.

We offer free standard shipping. Delivery time to Germany is typically 8-15 business days. Total expected delivery time includes 2-3 business days processing time and 8-11 business days shipping time, depending on destination. All delivery times exclude customs fees and any delays. You can find this information at checkout or in our Order & Delivery Policy

No, we currently only offer domestic shipping and do not offer international shipping. This ensures that we can maintain our delivery times and customer service standards.

Once your order has been shipped, you will receive an email with a tracking number. Use this number to track the status of your order on our Track Your Order page.

We accept payments via iDeal, Bancontact, visa, mastercard, American Express and Maestro. The available options are displayed during the purchase process. Please note our payment policy for more information.

Yes, you will receive an invoice by email when your order is completed.

In most cases, we do not charge any additional fees for payments. All fees are clearly stated at checkout.